POLICIES

Reservations

To ensure your preferred appointment time, we recommend you book your service with as much advanced notice as possible or at the end of your previous appointment. In order to guarantee your reservation, a credit card is requested at the time of booking. As a courtesy, you will receive a phone confirmation of your reservation 24 to 48 hours prior to your appointment.

Arrivals

We ask that you arrive 10-15 minutes prior to your scheduled appointment time. Please notify us upon arrival if there are any physical or medical conditions that we need to be aware of.

Our professional staff allocates time especially for each guest. Therefore if you arrive more than 10 minutes late, you will be asked to reschedule and charged a fee of $35.00.

Etiquette

In order to provide a relaxing and peaceful environment for our customers, we ask that children stay at home.

Services, Products, and Returns

Prices on any of our services and products are subject to change without notice. All services that have been pre-paid are final, unless a doctor note can be provided. In which case, 50% of the original cost will then be refunded. All of our product sales are final.

Payment

Payments are accepted in the form of cash, most major credit cards, and Skin Diva gift certificates.

Each time a check is returned, a $50.00 fee will be charged in addition to any charges incurred in collecting the owed payment.

Gratuity

The listing of services does not include gratuities that the guest may wish to provide. For this reason, discreet envelopes are provided upon check out if you wish to tip your Diva.

Gift Cards

Our gift cards are non-transferable, non-refundable, and may not be redeemed for cash. Your gift card has an expiration date of a year from the date of purchase. Gift cards may not be bought in multiples and combined and used by the same person to get a lower price on sale items and products. Series of services are not refundable, but can be converted to credit towards another service. Skin Diva is not responsible for lost, stolen, damaged, or unauthorized use of the card.

Cancellations, Rescheduling, and No Shows

Should the need arise to cancel or reschedule reservations, a 48-hour advance notice is required. A $35.00 fee will be charged to clients who call 24 hours or later prior to the appointment. All no show appointments will have 10% of the booked service charged to the credit card on file, and for pre-paid packages, one of the services will be taken away. No exceptions.

Hours of Operation

Monday: 9 AM - 6 PM
Tuesday: 9 AM - 7 PM
Wednesday: 9 AM - 6 PM
Thursday: 9 AM - 7 PM
Friday: 9 AM - 6 PM
Saturday: By Appointment Only
Sunday: Closed

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